Charging terms

Version 2.0 · 6 September 2026

1. Service and agreement

Alenta Charge is provided by Alenta AS, Norwegian organisation number 916 797 648 MVA. The service is a digital payment and administration solution providing access to EV charging at connected charging locations. When you start a charging session after being presented with the price and these terms, you enter into an agreement to use Alenta Charge under the terms applicable at the time the session starts.

2. Charging points are owned and operated by others

Alenta AS does not normally own the charging point, charging station or electrical installation. The physical charging installation is owned and operated by the charging point owner or operator. That party is responsible for matters including lawful and safe installation, electrical safety, physical accessibility, inspection, maintenance, repair, signage and other conditions relating to the physical charging installation. Alenta Charge is not responsible for faults, defects, damage or loss caused by the physical charging point or installation, unless liability follows from mandatory law or is caused by Alenta AS's own acts or omissions.

3. Price and calculation

The applicable price and any price components are shown before charging starts. Pricing may, among other things, be based on delivered energy (kWh), a fixed price or spot price with disclosed additions, and may include a start fee, time-based fees or other components when clearly disclosed before the session starts. The final amount is calculated from the recorded charging session and metering data received by Alenta Charge from the charging installation and connected systems.

4. Payment and card authorisation

Paid sessions normally authorise NOK 500 on the payment card before charging. When the session ends, the calculated final amount is captured. Due to the payment provider's minimum transaction amount, the minimum charge for a paid charging session is NOK 3.00. The remaining authorisation is released by the payment provider. How quickly the reservation disappears from the account depends on the card issuer or bank. If payment is declined or cannot be completed, Alenta Charge may retry the charge and restrict further use until outstanding amounts have been paid.

5. Charging power and availability

Stated or nominal charging power is not a guarantee of actual power or charging time. Power and availability may be affected by the vehicle, battery, temperature, load balancing, other users, electricity supply, grid conditions, charging equipment, communications and other circumstances outside Alenta AS's control. Alenta Charge does not guarantee that a particular charging point will always be available, fault-free or able to start or complete a charging session.

6. Your responsibilities

You must verify that the correct charging point is selected before starting, follow instructions and signage at the location and use a vehicle, cable and other equipment suitable and approved for charging. You must not use a charging point that appears damaged or unsafe. Faults, damage or abnormal operation must be reported as soon as possible. You are responsible for costs arising from a charging session you have started, unless the charge results from a documented error in the service.

7. Interruptions and technical faults

A charging session may be delayed, reduced or interrupted because of technical faults, maintenance, safety concerns, power outages, grid limitations, communication failures, third-party services or conditions at the charging installation. Alenta AS may stop or restrict the service where necessary for safety, technical or operational reasons.

8. Incorrect charges and complaints

If you believe a charging session or payment is incorrect, contact Alenta Charge as soon as possible and provide enough information to investigate the event, such as time, charging point and payment information that does not include full card details. Documented incorrect charges caused by Alenta Charge will be corrected. Questions or claims concerning physical damage, charging equipment, installation or conditions at the charging location may be referred to the charging point owner or operator.

9. Limitation of liability

Alenta AS is responsible for the Alenta Charge service within the limits of applicable law, but is not responsible for matters attributable to the charging point owner or operator, the vehicle, charging equipment, electricity grid, telecommunications, payment providers or other third parties. To the extent permitted by law, Alenta AS is not liable for indirect or consequential loss, lost time, lost income, business interruption, alternative transport or other financial loss that is not a direct consequence of a matter for which Alenta AS is responsible. Nothing in these terms limits rights or liabilities that cannot lawfully be excluded.

10. Misuse and suspension

Alenta Charge may refuse, stop or suspend use of the service where there is suspected misuse, manipulation, a security risk, a material breach of these terms or non-payment. Measures will not be more extensive than reasonably necessary in the circumstances.

11. Privacy and payment services

Our processing of personal data is described in our privacy policy. Full payment card details are stored and processed by the payment provider, not by Alenta Charge. Payments may therefore also be subject to the rules of the payment provider and card issuer.

12. Changes

Alenta AS may change the service and these terms. The version and price presented when an individual charging session starts apply to that session. Material changes affecting an ongoing customer relationship will be communicated appropriately where required.

13. Consumer rights and governing law

These terms do not limit mandatory rights you have as a consumer under Norwegian law. The service is governed by Norwegian law. In the event of a disagreement, please contact Alenta Charge first so that the matter can be investigated and, where possible, resolved. Consumers may also use relevant public complaint schemes where their requirements are met.

14. Contact

Alenta AS, Tøttaveien 1, 8514 Narvik · charge@alenta.no.