Charging help
Find quick answers below. If you still need help, contact us by email.
Charging does not start
Make sure the cable is fully inserted into both the vehicle and charger. Lock the vehicle, wait ten seconds and try again.
Where do I find the code?
The four-digit charger code is printed on the label beside the connector.
How much is reserved?
NOK 300 is reserved when the session starts. Only the final amount is captured when charging ends.
How do I return to an active session?
When charging starts, we email you a secure link to the active session. Open that link to view progress or stop charging.
How do I stop charging?
Open the active session and select Stop charging. You may also stop from the vehicle before disconnecting the cable.
Why is the cable still locked?
End the charging session, unlock the vehicle and wait a few seconds before disconnecting. Do not pull the cable by force.
Where is my receipt?
The receipt is emailed after the session ends. Check your spam folder before contacting support.
Why is the final amount different from the reservation?
The reservation is only a temporary hold. The final charge is calculated from the actual session and the price shown before charging starts.
In an emergency, disconnect only if it is safe and contact the emergency services.