Help & guides
Find help with charging, payments and charger setup in Alenta Charge.
Connect your charger to Alenta Charge
Choose your charger brand and follow the guide. When the provider-side setup is complete, notify Alenta Charge so we can register the charger to the correct owner and location.
Frequently asked questions about charging
Charging does not start
Make sure the cable is fully inserted into both the vehicle and charger. Lock the vehicle, wait ten seconds and try again.
Where do I find the code?
The four-digit charger code is printed on the charger label.
How much is reserved?
NOK 500 is reserved on the card before a paid charging session. Only the final session amount is captured when charging ends.
How do I return to an active session?
When charging starts, a secure link to the active session is sent when email delivery is enabled. You can also use the active-session recovery function from the charging page.
How do I stop charging?
Open the active session and select Stop charging. You may also stop from the vehicle before disconnecting the cable.
Why is the cable still locked?
End the charging session, unlock the vehicle and wait a few seconds before disconnecting. Do not pull the cable by force.
Where is my receipt?
The receipt is available after the session ends and is also sent by email when email delivery is enabled.
Why is the final amount different from the reservation?
The reservation is only a temporary card hold. The final amount is calculated from the actual session and the price shown before charging starts.